INTRODUCTION

Himaya Care Pvt. Ltd. ("we", "our", or "us") is committed to protecting your personal data and ensuring transparency in how we collect, use, store, and share it. This Privacy Policy applies to all users of our mobile and web applications, including patients, customers, therapists, doctors, and clinic affiliates.

SCOPE

This policy governs the collection and processing of data through:

• Curevan mobile and web apps
• Third-party integrations (e.g., Zoho, Google Maps, Firebase)
• Booking, consultation, shopping, and communication services

DATA WE COLLECT

• Personal Identifiable Information (PII)
  • Full name, phone number, email address
  • Date of birth, gender
  • Address and location (for home visits or service delivery)
• Health-Related Information (for Customers)
  • Medical history, symptoms, session notes
  • Uploaded reports, images, prescriptions
  • Consultation details and prescribed exercises
• Professional Information (for Therapists)
  • Qualification, registration details, availability
  • Clinic/affiliate information, location-sharing data
• Transactional Data
  • Booking history, consultation records, purchase history
  • Payment status and invoices
• Device & Usage Data
  • App usage logs
  • IP address, browser/device type
  • Location data (if enabled)

HOW WE USE YOUR DATA

We use your data to:

• Deliver personalized healthcare and physiotherapy services
• Enable appointment booking and consultation workflows
• Share health records securely between customers and therapists
• Provide location-based therapist matching
• Manage payments, orders, and refunds
• Improve user experience and app performance
• Comply with legal and regulatory obligations

DATA SHARING & DISCLOSURE

We may share your information with:

• Authorized healthcare professionals (therapists, doctors)
• Third-party service providers (e.g., Zoho, payment gateways, couriers)
• Regulatory authorities, if required by law
• Internal staff for support, troubleshooting, and verification

🔐 We do not sell or rent your personal data to any third parties.

YOUR RIGHTS

You have the right to:

• Access and review your personal data
• Correct or update inaccurate information
• Withdraw consent at any time
• Request deletion of your data (subject to legal retention rules)
• Lodge a complaint with the Data Protection Authority

Requests can be sent to cc@curevan.com

DATA RETENTION

We retain your data only as long as necessary:

• Medical records: As per regulatory norms
• Account-related data: Until account deletion or 3 years of inactivity
• Transactional data: As required by tax or accounting laws

DATA SECURITY

We implement industry-standard practices including:

• SSL encryption
• Role-based access controls
• Secure cloud storage
• Regular audits and system monitoring

THIRD-PARTY SERVICES

We integrate with trusted third-party platforms including:

• Zoho (Creator, Commerce, Bookings, Analytics)
• Google Maps API
• Firebase Authentication & Notifications

Each service follows its own privacy policy. We ensure secure API-based communication and audit logs.

CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 without parental or legal guardian consent. We do not knowingly collect personal data from minors.

CONTACT US

If you have questions, concerns, or requests related to your privacy:

GOVERNING LAW

We may update this policy from time to time. Users will be notified via in-app notification or email. Continued use of the app after changes constitutes acceptance of the revised policy.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat, India.