PROFESSIONAL APPEARANCE & BRANDING

• Wear uniforms or Curevan-branded apparel, if provided, during all appointments.
• Maintain a neat, well-groomed, and professional appearance at all times.
• Carry valid ID or Curevan credentials if assigned.

HYGIENE & TOOLS

• Always use clean, disinfected equipment for each patient.
• Disposable items (e.g., gloves, electrodes, face masks) must be used only once and discarded responsibly.
• Maintain a sanitized kit or treatment bag as part of daily preparation.
• Ensure that the therapy area (patient home or clinic) remains tidy and respectful of the environment.

INFORMED CONSENT & COMMUNICATION

• Always take verbal consent before initiating treatment.
• Explain the procedure, technique, and any equipment being used.
• Respect the patient’s right to refuse or stop any session at any point.
• Maintain polite, respectful, and culturally sensitive communication.

PATIENT PRIVACY & CONFIDENTIALITY

• Never share patient details, history, or treatment notes outside the Curevan platform.
• All Patient Care Records (PCR) must be filled truthfully and securely.
• Avoid discussing a patient's health in public or non-professional settings.

CLINICAL ETHICS & SCOPE

• Do not perform any procedures or suggest treatments beyond your licensed scope of practice.
• Avoid prescribing medication or making medical claims.
• If red flags or emergencies are observed, escalate to a Curevan support doctor or recommend hospital care.

PUNCTUALITY & RELIABILITY

• Arrive on time for appointments.
• Mark availability status honestly in the app.
• Provide advance notice to Curevan if unavailable or unable to complete a scheduled visit.

NON-SOLICITATION & PLATFORM INTEGRITY

• Do not solicit patients for private treatment outside the Curevan platform.
• Refrain from exchanging personal contact details with patients unless instructed for treatment continuity.
• Accept only appointments routed through Curevan systems (Zoho Bookings or Admin assignment).

MISCONDUCT, VIOLATIONS & DISCIPLINARY ACTION

Violation of this Code may result in:

• Written warnings
• Suspension from the platform
• Permanent deactivation of your Curevan account
• Legal action, if applicable

SERVICE CHARGE DEDUCTIONS & REFUND RESPONSIBILITY

As a Curevan-affiliated therapist, you acknowledge and agree that Himaya Care Pvt. Ltd. reserves the right to debit service charges or adjust payouts under the following conditions:

SCENARIOS THAT MAY LEAD TO DEDUCTIONS

Curevan may deduct part or full-service fees from your earnings if:

• You fail to attend a confirmed appointment without valid notice
• You arrive more than 20 minutes late without informing the patient or Curevan support
• The patient files a complaint and requests a refund due to:
  • Rude or unprofessional behavior
  • Use of unclean or reused disposable tools
  • Incomplete or negligent treatment
  • Lack of verbal consent before therapy
• You cancel multiple bookings repeatedly after confirmation without alternate arrangement
• The PCR (Patient Care Record) is left incomplete or fabricated

REFUND TO PATIENTS

In the above cases, Curevan may:

• Issue a partial or full refund to the affected customer
• Reflect the refunded amount as a deduction in your payout summary
• Temporarily pause your visibility or limit future appointments based on severity

💡 Note: Each case will be reviewed by Curevan's internal quality and support team before any deduction is enforced.

DISPUTE HANDLING

Therapists may raise a concern or dispute deduction decisions within 5 business days by contacting cc@curevan.com. Final decisions rest with Curevan administration after internal review.

ACKNOWLEDGEMENT

By accepting onboarding into the Curevan platform, you acknowledge:

• You have read and understood this Code of Ethics.
• You agree to comply with all professional conduct expectations.
• You understand the consequences of non-compliance.

CONTACT US

If you have questions about business management: